Customer Complaints are Opportunities

September 28, 2009

As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the details of how, who, what, when [...]

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Phone Etiquette

September 21, 2009

Recently I was at Business Connections meeting with Dirk Moeller. I was there to discuss where we were going in regards to this Blog. It was near noon and that being said, people were out to lunch and so Dirk jumps in and takes a few calls to pick up the lunch time call load. [...]

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Handling Customer Complaints

September 10, 2009

As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the details of how, who, what, when [...]

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Why Use a Live Answering Service

August 1, 2009

There are many reasons for a business to choose to use a professional answering service. An answering service that uses live, well trained operators can have a tremendous impact on customer service and customer relations which will greatly increase the overall profits.
In addition to creating good will with your customers, you will increase your customer [...]

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The Value of Customer Service

July 15, 2009

Although many of us were taught that the customer is always right, that may not be the case in some situations. There is a bit of common sense required in determining how to handle a customer relations issue. If it is a small problem, something that won’t cost you a lot of money or time, [...]

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Grow Your Business With a Call Center

July 1, 2009

So, you want to grow your business, but you just can’t do it all. Consider hiring another company to handle your incoming and even outgoing calls. What you want, and need, is an organization that can provide outstanding customer service.
You have decided that you want to grow your business and you know you just can’t [...]

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Direct Marketing Advertising Campaign

June 1, 2009

In every small business, attracting new customers is the number one priority, however the cost for marketing and advertising is often more than they can afford
Unfortunately, most small companies lack the sales and marketing experience and make costly mistakes. One of the biggest mistakes of a small business is overlooking their most valuable resource they [...]

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Hints for Better Service

April 2, 2009

Success Secrets from Superstars:
Dolly Lenz reigns as the queen of U.S. real estate. Lenz raked in $10 million in commission while selling $750 million worth of property in 2007. While there have been drastic changes in the economy over the past 8 months, there’s no denying the fact that Dolly Lenz isn’t your typical realtor. [...]

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Call Forwarding Tips

March 20, 2009

Call Forwarding is a service from your telephone company and enables your telephone calls to be answered at a different location. The two most popular types of Call Forwarding are Call Forwarding Variable or Call Forward Busy/Don’t Answer. Here’s an overview:
Call Forwarding Variable: Allows you the option of choosing a number to which all incoming [...]

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Compliments mean more than you know…

March 1, 2009

The Value of a Compliment – It takes a minute, but is a good story/reminder
He was in the first third grade class I taught at Saint Mary’s School in Morris, Minnesota. All 34 of my students were dear to me, but Mark Eklund was one in a million. Very neat in appearance, but had that [...]

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