Growing Law Firm Update

February 19, 2010

Let’s face it, your advertising dollars work 24 hours a day. Why not have your potential clients greeted 24 hours a day?
If you want to start growing your Law Practice and you’re willing to invest $68.95 per month, call today and ask for Dirk or Stuart Moeller (We’re a family business with 27 professionally trained [...]

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How to Make Changes Easily

February 15, 2010

How to Make Changes Easily
“Life rewards action – not intention, not insight, not wisdom, not understanding.”  - Dr. Phil McGraw
It is human nature to want more out of life and then complain about not having it. Few people take action on making improvements on getting more out of life, why is that? In [...]

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13 Ways to increase YOUR Cash In-Flow

February 2, 2010

13 Ways to increase YOUR Cash In-Flow
1) Since most of your sales originate from a telephone call you should be committed (a little bit obsessive if need be!) to returning all telephone calls promptly.   Returning phone calls within 30 minutes or less will IMPRESS future clients.  Worst case scenario is to follow the Sundown Rule.  The [...]

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Turning Around Negative Attitudes

November 15, 2009

Ever notice how contagious attitudes are. Good and bad attitudes will infect and affect all your employees. At one time or another, organizations develop an over-abundance of  “negative energy” or attitudes.  That said, negative employee attitudes and beliefs need to be addressed quickly. These negative attitudes can create a long term culture of failure that [...]

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Customer Relationship Management

November 10, 2009

“Customer Relationship Management (or, CRM) refers to the methodologies and tools that help businesses manage customer relationships in an organized way.”
For your small businesses your customer relationship management will include:

Processes that help identify and target your best customers.
Processes that generate quality sales leads.
Processes for planning and implementing your marketing campaigns with clear goals and objectives.
Processes [...]

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First impressions can never be changed.

November 2, 2009

Our business is providing you, our customer, a hole, not the drill. Think about it. When you need to drill a hole in the wall, you ONLY WANT a hole in the wall. To get a hole in the wall you have a couple choices.
A. You call a carpenter, he makes a hole in the [...]

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Customer Service Defined

October 25, 2009

Customer service can be defined as; An organization’s ability to fulfill their customers’ wants and supply their needs.
Customers and business owners and managers always like to talk about what good customer service is (and isn’t). One of the better definitions we have found is: “excellent customer service (is) the ability of an organization to constantly [...]

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Listening is a Skill

October 21, 2009

“Do you hear what I am thinking?” That is a stupid question, right? Not really. To listen well you must be able to understand the very thought process of the speaker. To do that you must LISTEN. So many of us are processing our own response to the speakers comments WHILE we are supposedly listening [...]

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A Bad “Business” Day

October 9, 2009

All of us has had a bad “business” day just like a bad “hair” day. And with human nature, we want to “share” or discontent in many ways. This is not a good situation.
During these hours of discontent, if we are not careful, it will bleed through the phone to our customers.
A contrary point is [...]

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Plan your Telephone Calls

October 5, 2009

Your telephone is a very productive tool for business communication. However, few people know HOW to use it effectively. For a majority of business people the telephone usually is a huge waste of time.
To make your phone calls work for you, decide what the mission of the call is to be. Understand your goal, your [...]

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