From the monthly archives:

October 2009

Customer Service Defined

October 25, 2009

Listening is a Skill

October 21, 2009

A Bad “Business” Day

October 9, 2009

Plan your Telephone Calls

October 5, 2009

Random Quote

Wisdom is knowing what to do next; Skill is knowing how to do it, and Virtue is doing it. — David Starr Jordan
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October 2009

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